Tuesday, July 31 – Wednesday, August 1, 2012
This workshop focuses on the Admissions Office.
Registration fee: $595
If you have more than 2 attendees from your organization attending – the 3rd (and subsequent additional attendees from the same institution) receive a 10% discount. Please contact Jenelle Veit for details.
About the trainer – Cindy Walker has over 28 years of training experience, 18 of which have been with RuffaloCODY. She has partnered with over 300 admission’s offices to assist with the development of their Telecounseling program. Contact Cindy with questions at 800.756.7483 or cindy.walker@ruffalocody.com
Workshop Topics Include:
Enrollment Management Overview – an overview of Enrollment Management Best Practices for your Telecounseling operation.
Recruiting Your Students Callers – understanding how and where to recruit the best for your Telecounseling program.
Telecounseling Operations – how to use the smallest of budgets to create the most productive program.
Learning Styles – ever wonder why one caller takes copious notes and the next one doesn’t? Learning Styles will help you understand how people learn and how you can modify your training skills to impact your entire staff.
Training Your Staff – proven communication skills and calling processes that will enhance your program.
Working Styles – how do you talk to a non-responsive student with a telephone? Working Styles will teach you this and more.
Types of Calls – Your Calling Calendar – examine your individual calling calendar based on the types of calls you should be making and when.
Coaching & Monitoring Your Staff – the key to success is caller quality. Coaching and monitoring will help get you there.
Motivation – techniques to keep your staff motivated throughout the calling program.
Goal Setting – completes per hour, contacts per hour, how many calls should you be making each hour? Learn industry standards to create your individual plan.
Tracking Your Results – Statistical analysis is an important factor in all Telecounseling programs. You will learn which stats are important for your program.
The conference events and accommodations will be at the
Westin Copley Place hotel.
Room rate: $209
(Group rate available until July 6, 2012. Subject to Availability.)
Reserve your room today!
For more information:
Cindy Walker
Director, Recruiting & Training Operations
Quotes from the 2011 workshop:
It was great meeting you and the conference was great. I really learned a lot and already started implementing ideas back here in Tiffin, Ohio.
Thank you for providing us with so much wonderful information! I have so many ideas for our program, I can’t wait to get started. Thanks again for providing such great information.
Cindy, thanks so much for sharing all of the great information. The workshop has given me a solid direction for my program. Everything was just great!
Thanks so much for providing strong leadership during the training. It exceeded my expectations and I will be able to get my program off to a strong start this fall.
Check out our first-ever Enrollment Management Conference!
