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The Professor
Taught by Jason Fisher, 19-year veteran of the phonathon industry and co-author of The Phonathon Manager’s Planning Handbook

Hours
Tuesday, July 28 - 1:00-5:00
Wednesday, July 29 - 8:00-5:00
Thursday, July 30 - 8:00-11:00

Tentative Agenda

Who Should Take the Class
New phonathon managers or those with less than 1 year of experience
Managers who wish to sharpen their skills on the topics or learn best practices

Description
Phonathon is a business, and a well-trained manager is critical to the success of any program. This comprehensive 15-hour training session will give today’s phonathon manager the essential tools they need to achieve the goals and objectives set forth. Taught by Jason Fisher, a 19-year veteran of the phonathon industry and co-author of The Phonathon Manager’s Planning Handbook, the workshop will be an interactive opportunity to learn and discuss established best practice techniques designed to maximize the productivity potential of your program. Join Jason and a team of professionals to discover the essential components to running a top-notch phonathon.

The Syllabus- Each Item Thoroughly Covered

• Understand negotiation techniques and how to teach them to callers
• Planning and executing a phonathon shift
• Proper goal setting and motivational strategies
• Statistical analysis and call shift decision making
• Best practice segmentation strategies
• Innovative scripting
• Caller training techniques
• Developing policies and procedures
• Selecting and training student supervisors
• Making mid-program adjustments in strategy
• Statistical forecasting
• Setting up a quality pledge fulfillment process
• Time management tips
• Coaching callers for increased statistical performance

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