Five years ago, a Telequalification client recognized the unique expertise RuffaloCODY brought
to telecounseling training and requested that we train their admissions staff. That was the
beginning of a journey that has led to the professional training of hundreds of admissions staffs
across the country.
We now offer training for admissions professionals, student callers and student caller supervisors.
We assist colleges in evaluating their current telecounseling efforts or setting up new calling
centers.
Our personalized training will offer you proven techniques on voice, active listening and positive
attitude, as well as professional guidelines for each call. Our training will teach you how to
deliver the right message to each student. Our portfolio includes:
Telecounseling Supervisor Training
This annual offering is a three-day training designed for supervisors of calling programs.
This comprehensive training will take you through the design, implementation, operation and
analysis of any calling program. Each participant will leave the three days with not only some
great ideas and knowledge, but also a binder full of information to run a successful calling
program.
Onsite Telecounseling Training
We will come to your campus for a day and a half of training. This includes group training as
well as one-on-one coaching. This is designed for professional staff - from recruiters to
directors, to financial aid to coaches. Anyone who spends time on the phone will benefit from
this comprehensive training. You can request information online or contact us at 800-756-7483.
