Features
The CAMPUSCALL system is specifically designed to support and streamline the telefundraising component of an organization’s development program. CAMPUSCALL offers your institution a comprehensive automated telemanagement solution.
Our system uses proven software platforms including Microsoft’s Windows 2003 Advanced Server, Java, and the ORACLE relational database. With these tools we are able to provide powerful, user-friendly solutions that fit well into existing data processing environments.
Basic Features
- 24 Hour x 7 Day Toll Free Support
- Multi-Campaign/Database capacity
- Large prospect data capacity
- Segmentation capabilities on all prospect data fields
- Ability to control assignments by individual employee
- User-defined Scripting and Result Code groups for each constituency
- Progressive dialing to substantially boost productivity
- On-line management reports and graphs for instant analysis
- Standard and ad-hoc reporting capabilities for telemanagement statistics
Server and workstation hardware can be shared by Admissions Office to be used for Enrollment Management calls with the use of optional Telecounseling Software
Enhanced Features
Online giving integration for real-time, secure credit card gifts.
Day/Week/Month/Project-To-Date Reporting
encompassing statistical groups as small as a subset of one database up to overall reports totaling all activity for every constituency on the system.
Employee reporting
with the same Day/Week/Month/Project-To-Date detail levels found in the constituency reporting with the ability to focus on small sub-segment performance or overall performance across constituencies.
Unique “Segment Control” feature governs operations within a given constituency allowing full control over project elements such as multi-year pledge capability, designation capture, credit card types, standardized pledge comments, demographic change capabilities for spouse and employer data, call back time-frame, script and response code group usage, and special reporting requirements.
Comprehensive pledge reporting allows detailed pledge information to be obtained both daily and project-to-date with the ability to breakdown pledges by date-range, employee, and constituency sub-segment.
Pledge Payment Breakdowns are another unique feature included with pledge report totals. These breakdowns indicate the total number of payments being made by Month of Anticipated Payment and include monthly dollar totals. This report is extremely beneficial for planning incoming gift cash flow as well as being a key component in fulfillment tracking and pledge reminder implementation.
Demographic Updates Report detailing any changes made to prospect demographic information including name, address, phone numbers, employer data, spouse, and spouse employer. Report includes “Before & After” categories to quickly highlight individual field changes and aid in assessing update status.
Pledge Level Reporting that shows before and after calling summaries of pledges, dollars, and percentages for various user-definable giving ranges.
Pledge Upgrade Report provides vital information on the number and amount of pledge upgrades, downgrades, and “no change” by specified gift club levels. Also provides a detailed summary of the past giving performance of the constituency being evaluated to assist in calling strategy development.
Fulfillment tracking and reminder system allows either electronic or manual input of paid pledge information with the subsequent generation of pledge reminders via card or letter. The fulfillment reports detail fulfillment count and percentage information both overall and by pledge category, and are extremely beneficial in tracking low-response constituencies that may require special attention.
Special Graduation Year Report tracking alumni counts and calling results including number of pledges, dollars pledged, matching dollars, pledge rate, and average gift by graduation year group (individual year, five year or decade interval). Extremely beneficial in tracking class year participation rates and reunion campaign projects.
On-line survey capabilities with features such as answer verification, question branching based on response, and automatic survey termination and final result cataloging (Complete, Partially Complete, Complete-Very Interested, Complete-Not Interested, etc.) without the need for caller determination. Unique “Answer Text” system translates coded responses into easily understood English text descriptions. Real-time, Daily, and Project-To-Date reporting accessible during calling with both summary counts and percentages by question as well as individual prospect response sheets.
Constituency Response Report shows the current response status of each prospect in a constituency for assistance in additional call segment planning and to ensure a thorough accounting for every prospect before calling on the constituency is finished.
Ability to attach user-defined “reason” codes for both Pledges and Refusals. These abbreviated comments allow vital tracking and reporting capabilities to aid in future project planning and are designed to take very little storage space in the host development system.
“Progressive” dialing for increased efficiency (automatically responds to and processes No Answer & Busy Signal call results and reduces lost time due to answering machines).
These features are just a part of the total CAMPUSCALL package that can provide your institution the most comprehensive automated telemanagement system available. Of course, any special requirements desired by your institution are quickly designed and implemented by a special team of CAMPUSCALL specialists at RuffaloCODY. Together this team represents over 50 years of experience in the implementation of technology solutions for development programs.
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