Awards
References on Telefunding Software
Brigham Young University: “I started investigating Telefunding software vendors when I was hired in 1987. In 7 years, I had compiled a list of 150 companies that offered ‘services’ to aid us in our cause. However, none of them embodied what I was looking for. I even went so far as to start designing my own software and calling screens in an old version of Hypercard for the Macintosh. It was slow and frustrating, but still better than what was being shown me. I continued “interviewing” companies while tinkering on my own.
When MoonFire presented a remote demo for us and the image of their calling screen came up on our screen, I was amazed. It was literally a mirror of what I had been trying to design. I was also taken by the ability of the user to reconfigure statistics/screens on the fly without any added time or expense in dealing with the company.
As mentioned by other users, the key ingredient that sold me after all the logistical smoke had cleared was the support. Tracy, Cindy and their staff are second to none. Frankly, I’ve wondered why they don’t go touring putting on lectures teaching proper tech support.
I’ve never been happier in my 10+ years of Telefunding. Truly MoonFire has helped me do away with mountains of paperwork and helped me focus my energy and attention on the two things most important to me at my job, my crew and the alumni that we serve. Hats off!” Jeff Robison, TeleMarketing Manager, LDS Foundation
Central Washington University: “I am very familiar with the automated products out there and our ‘adventure’ into automation was definitely a learning experience! We ultimately selected MoonFire’s DialVision product based on the incredible customer service we are able to obtain from them. We are a smaller school with very little computer support (they are simply too swamped with our growing campus) and I needed the comfort of knowing that a vendor could really help us when I needed it. The folks at MoonFire have been AMAZING! I don’t think better customer service exists.” Marleen Lucas, Assistant Director, Annual Giving
Mankato State University: “Less than one month after purchasing MoonFire’s product, they had us up and running. The staff members are great and I know they are always willing to help. If you want to automate your Phonathon or Telefund campaign, look no further — MoonFire is simply the best.” Kent Spaulding, Assistant Director, Annual Giving
Samford University: “After working with several automated phonathon systems, from several different companies, I say with ultimate confidence that MoonFire’s DialVision is the BEST product on the market. Since installing DialVision in June ’96, our phonathon called 45% more names, raised 37% more dollars and increased our average pledge. All of this in the same 90-night 2.5 hour shifts as last year. Best of all, we are witnessing a staggering 99% pledge fulfillment rate (a 17% increase), this year! I owe it all . . . we owe it all, to MoonFire’s wonderful product DialVision and their tremendous customer support.” Gisele D’Arcy, Asst. Director of the Annual Fund
University of Alabama – Birmingham (UAB): “UAB has raised funds through an automated system for several years. Recently the competitor’s system was replaced with DialVision . “The responses have just gone through the roof! Before the DialVision system, the record for total pledges from the Phonathon in one night was $5,000. With the new system, our Annual Giving office actually collected $12,978 in pledges, in one night!” W. Sanders Murrell, Associate Vice President
University of Central Florida: “The team at MoonFire made our transition to the DialVision automated calling system a very smooth and efficient process. The University of Central Florida was searching for a fundraising partner for our Annual Giving program that would place a sincere focus on customer service. That is exactly what we have found with the staff at MoonFire.” Matthew Hodge, Director of the Annual Fund
University of Minnesota: “We required MoonFire to make a lot of enhancements to their system to accommodate our extensive database. They were not only willing, but eager to satisfy our needs. Regarding ongoing support, I have never come across a vendor that is more helpful. They will take whatever time is needed to make you happy.” Peter Rozga, Assistant Director of Annual Giving
