August 1-3, 2012
Registration fee: $625.00
If you have more than 2 attendees from your organization attending – the 3rd (and subsequent additional attendees from the same institution) receive a 10% discount. Please contact Jenelle Veit for details.
(registration is limited to the first 40 attendees)!
Phonathon is a business, and a well-trained manager is critical to the success of any program. This comprehensive 15-hour training session will give today’s phonathon manager the essential tools they need to achieve the goals and objectives set forth. Taught by Jason Fisher, CFRE, a 21-year veteran of the phonathon industry and co-author of The Phonathon Manager’s Planning Handbook, the workshop will be an interactive opportunity to learn and discuss established best practice techniques designed to maximize the productivity potential of your program. Learn and perfect the daily tasks every phonathon manager will face. Join Jason and a team of professionals to discover the essential components to running a top-notch phonathon.
The Syllabus - Each Item Thoroughly Covered
- Understand negotiation techniques and how to teach them to callers
- Planning and executing a phonathon shift
- Proper goal setting and motivational strategies
- Statistical analysis and call shift decision making
- Best practice segmentation strategies
- Innovative scripting
- Caller training techniques
- Developing policies and procedures
- Selecting and training student supervisors
- Making mid-program adjustments in strategy
- Statistical forecasting
- Setting up a quality pledge fulfillment process
- Time management tips
- Coaching callers for increased statistical performance
The conference events and accommodations will be at the
Westin Copley Place hotel.
Room rate: $209
(Group rate available until July 6, 2012. Subject to Availability.)
Reserve your room today!
Don’t forget to register for our Software Users Group and Annual Giving Conference!
