Consulting and Training

RuffaloCODY provides comprehensive, long-term, and short-term enrollment management consulting to assist you in your effort to plan, develop, and implement a successful recruitment operation.

The need for outside expertise can be driven by a variety of institutional challenges. We offer the flexibility to accommodate your long-term, more comprehensive consulting needs, as well as more short-term, focused experiences.

Comprehensive consulting projects begin with an on-site enrollment management audit. The audit process is thorough, focused, and designed to evaluate existing recruitment plans, analyze current processes, and examine current and potential strategies for an effective enrollment operation. Our goal is to look for ways to help you achieve maximum effectiveness while enjoying a new level of staff and resource efficiency.

[Telecounseling Training]

Undoubtedly, the telephone is still one of the most important tools in developing positive relationships with prospective students. Unfortunately, as a profession we spend too little time training our admissions staffs on effective use of the telephone for recruitment.

Our telecounseling training will teach you how to deliver the right message to each student. We offer instruction for admissions professionals, student callers, and student caller supervisors. We assist colleges in evaluating their current telecounseling efforts or setting up new calling centers.

Our personalized training will offer you proven techniques on voice, active listening, and positive attitude, as well as professional guidelines for each call.