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RuffaloCODY is an Equal Opportunity Employer (EOE).
2008 employee satisfaction survey results indicate that more than 90% of RuffaloCODY employees:
- feel their job is important
- feel their co-workers are committed to doing quality work;
- enjoy opportunities to learn and grow;
- and feel someone at work cares about them as a person!
Request information about careers.
Current Job Openings
* Full-time (FT) positions listed at the top; Part-time (PT) positions, including calling representatives, listed toward the bottom.
| *Program Center Manager |
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Program Center Manager
MASTERS and Graduate Services Divisions
On-Campus Locations Across North America
Program Center Managers are responsible for managing, planning, and organizing the telephone fundraising efforts for the Annual Fund of a college or university. The Program Center Manager position offers the opportunity for management, client relations and fundraising exposure.
Job Responsibilities:
Responsibilities include development and management of student supervisors (where applicable) and recruiting, hiring and training of student fundraisers. The Program Center Manager performs daily, weekly and long-term statistical analysis; serves as on-site liaison to our clients and maintains the integrity of a RuffaloCODY managed site.
Program Center Managers relocate to a host institution working with an institution to improve their fundraising efforts. There are occasionally opportunities for traveling positions.
This position is a full-time, salaried role with benefits.
RuffaloCODY Program Center Managers traditionally maintain a Sunday thru Thursday schedule of afternoon and evening hours (12:30 pm – 9:30 pm in most areas, schedules may vary based upon institution).
DUTIES & RESPONSIBILITIES
Maintain positive relationships with clients, subordinates and senior management
Management of Calling Center staff
Coordinating internal staff
Recruiting/Interviewing/Training student fundraisers and supervisors
Staff Motivation & Retention
Data Analysis
Project Reporting
Forecasting/Projections
Setting and Meeting Goals, tracking progress and statistical trending
Responsible for site specific Human Resources*
Financial Reporting/Analysis
Knowledge, Skills and Abilities:
Must be self-motivated, business minded, leadership oriented and have an ability to achieve personal and professional goals. Clear communication skills (both oral and written) are a necessity. Ability to analyze statistics and offer insight into statistical trending of program/project, strong knowledge of MS Office products and a demonstrated ability to learn new software quickly. Knowledge of CAMPUSCALL preferred.
Ability to take ownership of the program, utilizing innovation and creativity to advance and improve productivity is essential. Previous management and/or leadership experience necessary. Occasional hardware/office machine troubleshooting required.
Expectations:
Must be able to meet and exceed the client’s fundraising expectations using goal setting, motivation and other management skills; and build/maintain positive relations with clients, support staff and managerial peers. The capacity to manage a large staff of collegiate aged students and demonstrate managerial integrity and leadership is necessary.
Education/Training Requirements:
Bachelors degree or greater
Demonstrated leadership experience
Preferred:
Experienced fundraising background (Calling Center and/or Annual Fund experience)
Supervisory / management experience
Of Note:
A valid US Drivers License is required for Graduate Services Center Manager positions. |
| Apply for this job |
Development & Communications Writer |
Cedar Rapids, IA |
The full time Development and Communications Writer for our Non-Profit Services division will research institution and client-provided materials to create original and compelling creatives (scripts, letters, e-messages and project-specific training packets). Serve as an important staff resource; sharing best practices, new ideas and strategies relative to engaging prospects/articulating a strong case in both verbal and written communication. Serve as a key team member for all creative materials presented to client. Interpret client and RuffaloCODY project team feedback to make appropriate revisions to creatives as needed. Proofread own and other writers work and follow department editorial standards.
Responsibilities:
Work collaboratively with clients and RuffaloCODY project team, and spend adequate time researching client institutions, in order to write effective and tailored copy to meet external and internal needs
Must be able to work within set timelines (strict deadlines).
Proofread and edit materials for other writers and develops strategies/new ideas/evolving best practices to improve the quality of conversations and written communication.
Monitor telephone conversations (minimum of 60 minutes) for each NPGS (off-site) project.
Occasional travel to client sites; professionally represent RuffaloCODY during client visits to the Cedar Rapids call center.
Attend a minimum of one professional development workshop/conference/webinar each year—stretches our knowledge, exposure to other professionals in the field, etc.
Required:
Bachelors degree in Writing, Marketing, Communications and/or English.
Fundraising/development experience (1+ year).
Superior written and verbal communication skills.
Extensive writing experience; all candidates will be asked to share a portfolio of their work.
Proficient in Microsoft Word, Powerpoint, and Excel.
Preferred:
Copy editing experience (1+ years).
Direct mail or grant writing experience.
Experience with Dreamweaver
Basic working knowledge of HTML and Photoshop.
Experience as a student-caller. |
| Apply for this job |
FT Creative Services Manager |
Cedar Rapids, IA |
The manager will have demonstrated superior written and verbal communication skills, high editorial standards, a background in development fundraising, abilities to lead and manage direct reports, independent judgment, initiative, problem solving, and organizational abilities. As the department leader and decision maker, the Manager is expected to convey a professional and positive image, both internally and externally.
Responsibilities:
Hires, trains and mentors the Development & Communications writing staff, and assists in their personal and professional development.
Sets a high standard and leads by example with superior client-relations and internal cross-department communication.
Responsible for drafting and implementing departmental policies and procedures designed to better improve overall communication strategies and messaging (verbal and written).
Work with colleagues to develop project timelines and deadlines
Serve as the lead creative resource for the NPGS Division; collecting and communicating best practices, new ideas and strategies designed to better engage prospects.
Articulate a strong case for support in both verbal and written communication.
Help determine and manage department budget.
As a working manager, this person will have their own portfolio of clients.
Work collaboratively with clients and RuffaloCODY project team, and spend adequate time researching client institutions, in order to write effective and tailored copy to meet external and internal needs.
Proofreads and edits materials for other writers and develops strategies and new ideas.
Evolves best practices to improve the quality of conversations and written communication.
Monitor telephone conversations for each off-site project within portfolio; ensure writing staff is monitoring conversations for their respective programs.
Occasional travel to client sites; professionally represent RuffaloCODY during client visits to Cedar Rapids call center.
Attend a minimum of two professional development workshops,conferences or webinars each year.
Required:
Bachelors degree in Writing, Marketing, Communications and or English.
Fundraising writing and copy editing experience.
Superior written and verbal communication skills.
Extensive writing experience; all candidates will be asked to share a portfolio of their work.
Client relations experience.
Proficient in Microsoft Word, PowerPoint and Excel.
Working knowledge of HTML and Photoshop.
Infrequent light physical effort required.
Must be able to work in an environment where the noise level is moderate.
Preferred:
3+ years of fundraising experience.
Experience with Dreamweaver.
Management experience highly desired.
Experience as a student fundraising caller. |
| Apply for this job |
FT Creative Writer, EM |
Cedar Rapids, IA |
Works with other writers and designers on the Creative Services Team in the Enrollment Management Division to produce college admissions materials that consistently meet or exceed our clients expectations. Also, participates in Creative Services Team and Enrollment Management Division process discussions and product development brainstorming.
Essential duties:
Writes and helps produce various admissions materials--emails, e-newsletters web-based landing pages, letters, postcards, self-mailers, etc.
Communicates with project management staff and clients --as needed-- to implement requests and meet all project deadlines
Provides writing and design feedback to other Creative Services team members and collaborates with them to develop ideas for clients admissions materials
Works in a team environment to improve EM Division products and procedures
Coordinates multiple projects and effectively manages time
Required
Bachelors degree in English, Communications, Journalism, Writing, or a portfolio that demonstrates equivalent training or experience
Superior written and verbal communication skills for a variety of audiences
Excellent knowledge of spelling, grammar and AP Style
An eye for detail; confidence in proofreading materials for accuracy and consistency
Ability to work under pressure in fast-paced, rapidly changing environment
Experience with Windows operating system and software (Word, Excel, etc.)
Ability to take direction and receive constructive criticism aimed at achieving results that will best benefit the client and company
Infrequent light physical effort required.
Must be able to work in an environment where the noise level is moderate
Preferred
Minimum 1-2 years professional writing experience
Experience working in or with the admissions industry
Experience with pre-press and print production
Strong knowledge of HTML and CSS
We also request that you submit the following to EMCreative.Services@ruffalocody.com :
Write the text for 2 e-mails that market Colgate University (www.colgate.edu) to prospective students and their parents (one e-mail to prospective student, one meant for parent of student). E-mails should be under 150 words in length and must introduce Colgate University to target audience and encourage them to respond to learn more. E-mails can be submitted in Word documents. |
| Apply for this job |
FT Graphic Designer |
Cedar Rapids, IA |
Works with writers and other designers on the Creative Services Team in the Enrollment Management Division to produce college admissions materials that consistently meet or exceed our clients expectations. Also, participates in Creative Services Team and Enrollment Management Division process discussions and product development brainstorming.
Responsibilities
Designs and produces various admissions materials (e-mails, e-newsletters web-based landing pages, letters, postcards, self-mailers, etc.)
Communicates with project management staff, printing vendors, and clients to implement requests and meet all project deadlines
Provides design and writing feedback to other Creative Services team members and collaborates with them to develop ideas for clients admissions materials
Works in a team environment to improve EM Division products and procedures
Coordinates multiple projects and effectively manages time
Required
Bachelors degree in Graphic Design, Fine Arts, a related field, or a portfolio that demonstrates equivalent training or experience
Eye for design, typography, photography, and color
Proficiency in Adobe Creative Suite (In Design, Photoshop, Illustrator, Dreamweaver, and Flash) or equivalent software suite
Experience with Windows operating system and software (Word, Excel, etc.)
Desire to work in a fast-paced, team-oriented environment
Ability to take direction and receive constructive criticism aimed at achieving results that will best benefit the client and company
Infrequent light physical effort required
Must be able to work in an environment where the noise level is moderate
Preferred
Some professional experience or equivalent training is preferred
Experience with pre-press and print production
Strong knowledge of HTML-XHTML and CSS
Experience working in or with the admissions industry
We also request that you submit the following to EMCreative.Services@ruffalocody.com :
Send in samples of work that show design strengths, breadth, and experience. Submit a link to personal Web page highlighting work, or portfolio can be submitted electronically (formatted into a PDF). |
| Apply for this job |
FT Information Services Analyst |
Cedar Rapids, IA |
| Manage the implementation of Enrollment Management divisions projects while supporting internal and external client requests. Utilize internally developed software to load data and manage projects for telemarketing staff and electronic campaigns. Analyze and maintain prospect databases.
Responsibilities:
Manage technical setup of client services by loading data, analyzing data, and configuring EM software.
Create custom ETL jobs to produce files and reports for clients.
Work in a team environment with project management, creative services, and other staff to fulfill services for clients.
Job Requirements
Required:
Experience with databases and a strong knowledge of SQL.
Analytical skills, ability to multi-task, prioritize duties, and general attention to detail.
Strong written and verbal communication skills.
Technical degree or 3 - 5 years experience in a technical field.
Preferred:
Working knowledge of FoxPro and Excel.
Previous experience in telemarketing or admissions a plus.
Ability to document and update current processes and procedures |
| Apply for this job |
FT Non Profit Supervisor |
Cedar Rapids, IA |
| The main functions of the Supervisor are to:
Hire, train and oversee call center representatives.
Administer company and departmental policies and procedures.
Assist Reps to raise funds and gather data for clients.
Supervisor is expected to convey a professional and positive image internally and externally.
Duties Include:
Hire, train, and mentor call center representatives.
Assists in their personal development as client contacts, fundraisers, and data gatherers.
Responsible for implementation and coordination of information,policies and procedures needed by reps. to perform their jobs efficiently.
Set expectations for reps. by providing coaching/counseling and being responsible for administering discipline when necessary.
Job Requirements:
Bachelors degree or equivalent work experience. Supervisory experience.
Skills in leadership, judgment, initiative, problem solving and organization.
Proficient in Microsoft Word, Powerpoint, and Excel.
Completion of supervisor training class.
Excellent verbal and written skills.
Preferred:
Fundraising experience or equivalent sales experience.
Management experience highly desired. |
| Apply for this job |
FT Project Manager, EM Division |
Cedar Rapids, IA |
For more than 17 years, RuffaloCODY has offered Enrollment Management Strategies that allow colleges and universities to better utilize resources and target the right students for their recruitment efforts.
Through utilizing their own admission experience, Project Managers play a key role in building and maintaining strong relationships between RuffaloCODY and its clients.
Project Managers guide internal teams by establishing and monitoring project timelines, and working with clients from program development through campaign completion. The Project Manager also works collaboratively with the Account Executive on strategies and planning for client enrollment objectives.
In leading the internal project team, the Project Manager creates personalized solutions, within the variety of services offered by RuffaloCODY, to meet the individualized needs of each client. Upon conclusion of the program, the Project Manager can assist the client in integrating results with their current recruitment efforts.
Job Requirements
Required:
• Bachelors degree
• TWO Years or more College Admissions Experience
• Strong written and oral communication skills
• Strong organization skills and attention to detail
Preferred:
• Two years or more project management experience
• Microsoft Office |
| Apply for this job |
FT Senior Supervisor |
Cedar Rapids, IA |
| A unique opportunity to gain management exposure. This position is based in Cedar Rapids, Iowa with a travel component that requires travel in 6-20 week increments, twice a year. The Senior Supervisor will act in a dual role: as a Supervisor within the NPS-EM Division and as a Graduate Services Program Center Manager when on on-campus assignments.
The Senior Supervisor will be exposed to the various elements of the NPS and Graduate Services divisions while training for the role of Senior Supervisor.
Duties will include: staff development and management, program set-up, on-site liaison to clients and coworkers, direct client interaction, program analysis, calling shift set-up, shift wrap-up, team motivation, mentoring, calling priority programs, team coaching, on-site wrap-up, final reporting, etc.
Duties also include data analysis, project reporting, projecting and forecasting results, setting and meeting goals and financial reporting and analysis. Travel and intermittent relocation (6-20 week assignments) will be required to fulfill portions of this role.
Required:
Ability and willingness to travel for extended periods of time
Excellent verbal and written skills
Leadership experience
Valid driver license & safe driving record
Associates degree
Preferred:
Bachelors degree or greater
Fundraising experience in a Call Center setting
Management experience |
| Apply for this job |
FT Software Support Analyst |
Cedar Rapids, IA |
Analyze, troubleshoot and resolve basic issues arising from internal and external users of CAMPUSCALL Software. Involves basic data analysis and manipulation, database maintenance and application configuration duties. Requires use of discretion to effect timely solution of problems in order to ensure customer satisfaction and eliminate downtime for clients.
Responsibilities:
Provide technical assistance to software client base.
Respond to user requests for service and determine nature of support needed.
Resolve software problems for clients via telephone, from a remote location or on-site.
Investigate error messages and perform minor repairs to hardware, software and peripheral equipment, following design or installation specifications.
Configure, maintain and answer inquiries regarding compute software and hardware operations.
Maintain record of daily data communication transactions, problems and remedial actions taken, and installation activities.
Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
Required:
Associates Degree in Computer Science, MIS or other technical field
Strong communication, interpersonal and leadership skills
Ability to implement and deliver on aggressive timelines
Excellent verbal and written skills.
Preferred:
Bachelors degree in Computer Science, MIS or other technical field.
Previous technical support experience.
SQL Knowledge, Oracle Knowledge. |
| Apply for this job |
Graphic Design Internship |
Cedar Rapids, IA |
The ideal candidate will work with the marketing team to produce high quality materials in support of sales and corporate initiatives.
Responsibilities:
Designs and produces various materials (e-mails, e-newsletters, web-based landing pages, letters, postcards, self-mailers, etc.)
Communicates with marketing staff and printing vendors, to implement requests and meet all project deadlines.
Provides design and writing feedback to other team members and collaborates with them to develop ideas for corporate materials.
Works in a team environment to improve company products and procedures.
Coordinates multiple projects and effectively manages time.
Required:
Obtaining a Bachelors Degree in Grapic Design, Fine Arts, a related field or a portfolio that demonstrates equivalent training or experience.
Eye for design, typography, photography and color.
Proficiency in Adobe Creative Suite (In Design, Photoshop, Illustrator, Dreamweaver and Flash) or equivalent software suite.
Experience with Windows operating system and software (Word, Excel,PowerPoint,Outlook)
Desire to work in a fast-paced, team-oriented environment.
Ability to take direction and receive constructive criticism aimed at achieving results that will best benefit the client and company.
Ability to communicate effectively via phone and e-mail.
Infrequent light physical effort required.
Must be able to work in an environment where the noise level is moderate.
Preferred:
Third or fourth-year student or recent graduate with some professional experience.
Experience with pre-press and print production.
Strong knowledge of HTML/XHTML and CSS. |
| Apply for this job |
Non-Profit /EM Rep (Bilingual) |
Cedar Rapids, IA |
| Part time positions available in our Cedar Rapids office on the Kirkwood campus. Earn great money, make a lot of new friends and work in a fun environment for an average of 16-20 hours per week. Specifically, we contact alumni and members of various organizations to update records, foster great relationships between the organization and the prospects, as well as ask for gifts to support the non-profit organization. We are looking for responsible, bilingual (English & Spanish speaking)dedicated employees interested in earning their way through college (we pay tuition assistance) and making a difference in the non-profit world. |
| Apply for this job |
PT: Admissions Rep Pace |
New York, NY |
Part time positions available ON CAMPUS at the Pace University Telecounseling Center located in the 163 William Street building. *Please note: We are classified as an off-campus position. You must be eligible for off-campus employment in order to apply.
Earn great money, make a lot of new friends and work in a fun environment for an average of 12-16 hours per week. Position is responsible for contacting prospective students who are interested in attending Pace University. We are looking for passionate, outgoing, and dedicated students to get involved and help recruit future Pace students! |
| Apply for this job |
PT: CR Non-Profit Rep NPS/EM |
Cedar Rapids, IA |
| Part time positions available in our Cedar Rapids office on the Kirkwood campus. Earn great money, make a lot of new friends and work in a fun environment for an average of 16-20 hours per week. Specifically, we contact members of various non-profit organizations to update records, foster great relationships between the organization and the prospects, as well as ask for gifts to support the non-profit organization. Examples of our clients are health care facilities, public broadcasting, various diocese, arts and cultural facilities and higher education institutions. We are looking for responsible, dedicated employees interested in making a difference in the non-profit world. |
| Apply for this job |
PT: Non-Profit Rep Chapel Hill |
Chapel Hill, NC |
| Part time positions available now in our Chapel Hill Calling Center located near campus. Earn great money, make a lot of new friends and work in a fun environment for an average of 16-20 hours per week. Specifically, we contact alumni and members of various organizations to update records, foster great relationships between the organization and the prospects, as well as ask for gifts to support the non-profit organization. We are looking for responsible, dedicated employees interested in earning their way through college (we pay tuition assistance) and making a difference in the non-profit world. |
| Apply for this job |
PT: Non-profit Rep Lowell |
Lowell, MA |
| New jobs located on campus and perfect for UMASS students!! *Please note: We are classified as an "off-campus" position. You must be eligible for off-campus employment in order to apply.
Part-time fundraising 16-24 hours per week. Position is responsible for contacting alumni to update records, foster great relationships and ask for gifts to support the University. No Friday or Saturday shifts scheduled! Great money, flexible hours.
Wannalancit Mills Complex
3rd Floor (UMass Lowell Calling Center RuffaloCODY)
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| Apply for this job |
PT Call Center Representative |
Atlanta, GA |
| Contact alumni of Georgia State and solicit support while updating them on information & updates about the school. |
| Apply for this job |
Student Caller |
Austin, TX |
| Student Fundraisers are responsible for calling constituents of the institution, providing institutional updates, stewarding fundraising efforts and updating contact information.
Students will utilize an automated calling system in a professional and enthusiastic environment. Qualified candidates will demonstrate strong oral and written communication skills, insightful knowledge of the institution, an ability to accept direction and a strong desire to achieve goals.
The Calling Center offers flexible scheduling Sunday from 12:00 – 4:00; 5:00 – 9:00 and Monday thru Thursday 5:00 – 9:00 pm, as well as, Saturday from 10:00am – 2:00pm; 2:30 – 6:30. Student Fundraisers are required to select and work 3 shifts each week with at least one of those shifts being on the weekend.
Flexible scheduling, tuition assistance and bonus opportunities are available. |
| Apply for this job |
Student Fundraiser |
New York, NY |
| Applications are currently being accepted for a limited number of Spring 2010 Semseter Student Fundraiser positions! Employment opportunity as early as January 4th.
Training classes begin Friday, January 22nd. Apply now to be considered for this competitive position
Being a student fundraiser is a fantastic opportunity to earn some cash while building your resume, improving your networking and communication skills, and having a great time with your fellow students!
The Calling Center offers flexible scheduling (8 shift options each week) to allow students to work around both their academic and personal schedules! Competitive hourly rate, tuition assistance and bonus/promotion opportunities are available.
Student Fundraisers are responsible for calling constituents of NYU, providing institutional updates, stewarding fundraising efforts and updating contact information. Students will utilize an automated calling system in a professional and enthusiastic environment.
Qualified candidates will demonstrate strong oral and written communication skills, insightful knowledge of the institution, an ability to accept direction and a strong desire to achieve goals.
If interested, please fill out the online application by clicking the “Apply for Job” link below. You will receive an email confirmation, additional job information, and an invitation to interview soon after you submit your application |
| Apply for this job |
Student Fundraiser |
Chapel Hill, NC |
| Calling Shifts are Sunday 2:00-5:00pm, Sunday 5:30-9:00pm and Monday-Thursday 6:00-9:30pm. Callers enjoy flexible scheduling, a fun and friendly atomosphere and can earn $8.50/hr.
Student Fundraisers are responsible for calling constituents of the institution, providing institutional updates, stewarding fundraising efforts and updating contact information.
Students will utilize an automated calling system in a professional and enthusiastic environment. Qualified candidates will demonstrate strong oral and written communication skills, insightful knowledge of the institution, an ability to accept direction and a strong desire to achieve goals. The Calling Center offers flexible scheduling Sunday 2:00-9:00 and Monday thru Thursday 6:00-9:30pm. Student Fundraisers are required to select and work 3 shifts each week.
Flexible scheduling, tuition assistance and bonus opportunities are available. |
| Apply for this job |
Student Fundraisers |
Lowell, MA |
| Student Fundraisers are responsible for calling constituents of UML, providing institutional updates, stewarding fundraising efforts and updating contact information. Students will utilize an automated calling system in a professional and enthusiastic environment. Qualified candidates will demonstrate strong oral and written communication skills, insightful knowledge of the institution, an ability to accept direction and a strong desire to achieve goals. The UML Call Center offers flexible scheduling Sunday from 1:00 – 8:00 and Monday thru Thursday 6:00 – 9:00 pm. Optional shifts are offered on Friday from 5-8pm, and on Saturday 12-4pm. Student Fundraisers are required to select and work 3 shifts each week, including a Sunday shift. Flexible scheduling, tuition assistance and bonus opportunities are available.
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| Apply for this job |
Student Caller |
Austin, TX |
| Student Fundraisers are responsible for calling constituents of the institution, providing institutional updates, stewarding fundraising efforts and updating contact information.
Students will utilize an automated calling system in a professional and enthusiastic environment. Qualified candidates will demonstrate strong oral and written communication skills, insightful knowledge of the institution, an ability to accept direction and a strong desire to achieve goals.
The Calling Center offers flexible scheduling Sunday from 12:00 – 4:00; 5:00 – 9:00 and Monday thru Thursday 5:00 – 9:00 pm, as well as, Saturday from 10:00am – 2:00pm; 2:30 – 6:30. Student Fundraisers are required to select and work 3 shifts each week with at least one of those shifts being on the weekend.
Flexible scheduling, tuition assistance and bonus opportunities are available. |
| Apply for this job |
Telefundraising Representative |
New York, NY |
| Student Fundraisers are responsible for calling constituents of the institution, providing institutional updates, stewarding fundraising efforts and updating contact information. Students will utilize an automated calling system in a professional and enthusiastic environment. Qualified candidates will demonstrate strong oral and written communication skills, insightful knowledge of the institution, an ability to accept direction and a strong desire to achieve goals. The Calling Center offers flexible scheduling Sunday from 2:00 – 5:00pm, 5:30 – 8:30 and Monday thru Thursday 6:30 – 9:30 pm. Student Fundraisers are required to select and work 3 shifts each week. Flexible scheduling, $12.75 hourly rate, tuition assistance and bonus/promotion opportunities are available.
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| Apply for this job |
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