The Enrollment Management Center Manager will oversee all operations of a calling center located in a college campus facility. The main responsibilities of this position are coordination with clients to establish a call center and calling program and assisting student callers in their telecounseling efforts. Additional responsibilities include overseeing the recruiting, hiring and training processes for calling staff and regular client interaction. The manager will analyze statistical efficiency reports and coordinate efforts to maintain productive calling programs throughout the recruitment cycle.

Graduate Services Center Managers work with a variety of clients, traditionally 2-3 assignments each year with a duration of 10-20 weeks each. Relocation may be required. The Graduate Services Center Manager role requires a willingness to travel intermittently.

MASTERS Center Managers serve a vital role within RuffaloCODY - managing the annual giving efforts of our partner institutions across North America. Working with RuffaloCODY provides a unique business blend of non profit and for profit best practices. The MASTERS Center Manager role requires relocation.

QUALIFICATIONS
Required:

• Bachelors degree or equilavent work experience.
• Supervisory experience.
• Skills in leadership, judgment, initiative, problem solving and organization.
• Proficient in Microsoft Word, Powerpoint, and Excel.
• Completion of supervisor training class.
• Excellent verbal and written skills.

• Fundraising experience or equivalent sales experience.
• Management experience highly desired.

RuffaloCODYs Enrollment Management team assists colleges and universities nationwide with their recruiting goals by offering innovative direct marketing strategies and solutions, as well as training and consulting services.

The Enrollment Management Creative Services team is comprised of creative writers and designers who provide our clients with the composition, design, and production of various collateral, including e-mails, e-newsletters, web-based landing pages, letters, postcards, and other print publications.

Computer Ops Analyst
The intern selected will help assist with our internally developed software to load data and manage projects for our phonathon calling staff, and qualified candidates must understand and utilize SQL to analyze and maintain our prospect databases. Main duties with this position include effectively managing the implementation of calling projects/setting up data for phonathon operation while supporting ad hoc requests for calling program support.

Qualifications:
Required:

• The RuffaloCODY Internship Program is open to students currently enrolled at least halftime at a college-university with a GPA of 3.0 or higher. Preferably working toward a degree in Computer Science, MIS or other technical field. Official transcript. Completion of freshman year prior to start date of internship.
• Strong understanding of/experience with databases and SQL.
• Candidates should possess analytical skills and have general attention to detail.
• The ideal applicant will have a technical degree OR 3 - 5 years experience in a technical field.
• Strong written and verbal communication skills are required due to the contact with internal and external clients.

Desktop / Implementation
Assist our MASTERS’, NPS & Grad Services Departments in their Campus Call Software Implementation, conversion and support efforts

Duties & Responsibilities

Main duties for the Information Services Analyst include effectively managing the implementation of calling projects-setting up data for phonathon operation while supporting ad hoc requests for calling program support. This position utilizes our internally developed software to load data and manage projects for our phonathon calling staff, and qualified candidates must understand and utilize SQL to analyze and maintain our prospect databases.

Qualifications:
Required:

• Bachelor degree preferably in English, Writing, or Communication.
• Extensive writing experience.
• Proficient in Microsoft Word, PowerPoint, and Excel.
• Superior written and verbal communication skills.

• Fundraising experience helpful.
• Basic working knowledge of HTML.
• Basic working knowledge of Photoshop.

ESSENTIAL DUTIES/RESPONSIBILITIES:

Part time positions available ON CAMPUS at the Pace University Telecounseling Center located in the 163 William Street building. *Please note: We are classified as an off-campus position. You must be eligible for off-campus employment in order to apply.

Earn great money, make a lot of new friends and work in a fun environment for an average of 12-16 hours per week. Position is responsible for contacting prospective students who are interested in attending Pace University. We are looking for passionate, outgoing, and dedicated students to get involved and help recruit future Pace students!

Part-time fundraising 16-24 hours per week. Position is responsible for contacting alumni to update records, foster great relationships and ask for gifts to support the University. No Friday or Saturday shifts scheduled! Great money, flexible hours.

Wannalancit Mills Complex
3rd Floor (UMass Lowell Calling Center RuffaloCODY)